Boy Scouts of America Pricing Increase FAQs – April 2022
Why is National Supply Group taking price increases?
As you have undoubtedly noticed, unprecedented supply chain issues and increasing costs have affected all industries, from everyday groceries to the gas pump. Despite continuous improvement on operational efficiencies and other cost reduction initiatives, the BSA is unable to fully absorb the impact of rising costs.
How do we explain these price increases to our customers?
Price increases are due to significant supplier cost increases, mixed with rising fuel prices. Despite our best efforts to manage or offset these costs, we are unfortunately forced to make the difficult decision to include price increases across many of our product categories. Supply Group remains committed to providing quality products at competitive prices in support of Scouting.
How many products lines does this affect?
This will impact nearly all product categories, including uniforms, insignia, metal insignia, crafts, and literature.
Will these prices be lowered if the Supply Chain stabilizes or gets better?
The situation will continue to be monitored over the next several months and adjustments will be considered where possible.
How will National Scout Shops handle retail customer returns?.
They will continue to follow the published Return/Exchange policy (outlined below).
o Customers returning items with a receipt are refunded their purchase price printed on the receipt.
o Customers returning items without a receipt are provided even exchanges or Scout Shop Gift Cards. The amount issued is at the lowest price the item(s) was offered in the last 12 months.
o All returns from Distributor Partners will continue to follow the 90-day return policy with a 25% handling and restocking fee.
Will the Specialty Products Council Patch Program be affected if currently enrolled?
No. Councils with a current, signed contract will not be affected by price increases. New pricing will be published at the time of your contract renewal.
